We have a few options that you can choose from when ordering greeting cards and gifts online from us. You can decide to have your order shipped directly to you so that you can personally write and deliver your cards or gifts, or you can choose our personalised option. We can handwrite your message, your recipient’s address and then stamp and post your card to save you time.

Individual greeting card up to 100g – Standard postal rates.Shipping cost for more than 1 card or product will be calculated and shown at the checkout.

Our postage and packing costs are based on the size and weight of the cards or gifts you have purchased. Individual greeting cards and items that weigh up to 250g will be posted using An Post standard post without tracking. Heavier and larger orders will be sent via courier. Please contact us for rates.

Please contact us for rates. Please note that as we use standard post for smaller orders we cannot provide tracking numbers. Please contact us for tracking numbers if required and we can adjust the postage fee accordingly. Please email hello@garlanna.com.

All orders that are placed between Monday and Thursday will be posted the following day. If you order on a Friday, Saturday, Sunday or Bank Holiday we will dispatch the next working day. An Post and our courier service aim to deliver the next working day, but it is best to order as early as possible to avoid your order arriving late.

If you wish to return an item or request a refund please contact us as soon as possible by emailing hello@garlanna.com. Please provide the reason for the return. Returns must be made within 14 days of the shipping date.

On completion of your order you will receive an email which contains your order number and details. Please keep this email safe as you will need the order number contained within for any further queries you may have.

We accept all major credit cards, including Apple Pay, Google Pay & Paypal.

On occasion we like to offer our customers discounts, in this case a discount code will be provided for use on garlanna.com. This code should be entered in our checkout before an order is completed. Please note, discount codes cannot be redeemed for cash. Discount codes are for use with online orders on garlanna.com only. Each code will have an expiry date which will be advised when the coupon is released.

All order confirmation emails are sent automatically upon successful completion of an order. If you have not received one of these it may be due to a problem with your mailbox. It may be treating our emails as spam and you should check your spam and junk folders. Your mailbox may also be full which may prevent receipt of emails.

If you can't remember your password don't worry. After you enter your login email address click the 'Forgot My Password' button. Our system will then generate a new password and email it to you.

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